Support Policy
Jadaayu's primary approach to supporting our customers is through the "Contact Us" function that is available on our site. To ensure we are consistently achieving best-in-class WhatsApp, we have implemented response times of 24 hours or less. Our support team's average time to first response time is about one hour.
OUR HOURS OF OPERATION:
Standard Support Hours:
8 am to 8 pm IST
Anticipated response within 24 hours from the time of receipt
Please note: The times of "anticipated response" are self-imposed time-frames, if we wish to revisit them, we may certainly do so, yet service levels should never fall below our documented Support and Response Time Service Levels, which defines Jadaayu's response times and operating procedures per Severity Level.
JADAAYU has been launched as a primary source of supply for chemicals, glassware, testing equipment and food ingredients by M/s Amy Floris Services (OPC) Private Limited.
Amy Floris Services (OPC) Private Limited, has been incorporated by an organization, who commenced their career as a consultant about 20 years ago. Basically formed by a group of young, aspirant chemical engineers, who merged together with a strong determination to accomplish new ideas and ventures, entered this field of acquisition of BIS certificates. Gradually, this skilled team was all set to create spectacles. This fabulous team mastered every segment involved in BIS certification, which includes trading of testing equipment, design and sale of testing equipment.
Main objective of Amy Floris Services (OPC) Private Limited is to provide software support services to customers who are into quality testing & documentation. Our prime focus is to assist those associated in quality maintenance, product based maintenance of documents in laboratories through software support services, tools and training.
